DELIVERY INFORMATION

SHIPPING POLICY

SHIPPING
We endeavor to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order. 

DELIVERY CHARGES
All orders are delivered at actuals.

DELIVERY TIME
This may vary depending on the delivery location and services of our logistics partner. However we endeavor to deliver orders within 4 to 7 Business days (excludes public holidays) 

DELIVERY AREAS
We deliver to select Indian Cities. For further information please write to us on info@shopfelicity.com

RETURN POLICY

Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled 

We currently do not have the facility to Exchange an item. You can place a return request & place new order 

To RETURN you shall courier us the item. Courier charges will be bear by you on the return of items. Packing Instructions will be sent to you through e-mail. 

When the below mentioned points are not fulfilled, returns are not possible.

• Return needs to initiate within 15 days from the date of delivery.
• Items of the order is used.
• The tags of the items is removed

Refunds would be initiated once the returned product has reached our warehouse/Store and the quality check is complete. 

For Credit Card/Net Banking, refunds will be done through payment gateway. It typically takes 3 to 5 days for refunds to reflect in to your account which is completely dependent on the bank.

We promise full refund for the item if you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt.

Shopfelicity.com will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided. Refund will be issued only after product is received at our warehouse/store & after quality check. Please make sure you seal the packet completely before handing over to courier partners. Shopfelicity.com follows a 15 days, No question asked return policy. You can return the product within 15 days of delivery.